Software Application needs to be maintained, supported, and upgraded with the technology update and changes to your business need, so that user continue to gain the maximum benefits from all of the functionality. We’ll support and maintain your software application throughout its lifecycle, even if we didn’t build it.
Once application are delivered we don’t just walk away, we are in for the long term. We provide full, consistent and dedicated support for the remainder of its life.
Our support agreements are integrated with the software we provide, so you get full, uninterrupted access to our support from the moment your system is launched.
- Priority bug fixing.
- Assistance with any functionality you or your end users (customers) are unfamiliar with.
- Access to our in-house help desk.
- Telephone and Email Support
- Background System Maintenance
- Database Maintenance and Analysis
- Remote Support (taking over your or your end user’s PC to solve problems directly.
- Restoring from Backup if required
- Rolling data back or merging data from previous versions when needed.
- Importing and exporting data
- Account Management and Meeting
- Source Code Retention (Physical) or Knowledge (understanding of)
We work to a clear Service Level Agreement, which means we are committed to responding to your needs quickly through our in-house front line support team, our developers and our online helpdesk system.